Free from €80,00, €4,90 under it. 30 days to send back anything unworn. 2 years on every hinge and coating.
Everything ships from our workshop in the Marche, on the Italian Adriatic. An order placed before 14:00 Italian time on a working day goes out the same afternoon; anything after that leaves the next morning. We do not ship on weekends or Italian public holidays, and there is a short pause around Ferragosto in mid-August that we announce on the basket page.
The tracking email is sent when the label is printed, a few hours before the parcel is first scanned. If the link shows nothing at first, it will by the evening.
| Destination | Time | Cost |
|---|---|---|
| Italy | 1–2 working days | €4,90, free from €80,00 |
| Germany, Austria, France, Spain, Netherlands, Belgium | 2–4 working days | €4,90, free from €80,00 |
| Rest of the EU | 3–6 working days | €7,90, free from €80,00 |
| United Kingdom | 4–7 working days | €11,90 |
| Switzerland, Norway | 4–8 working days | €14,90 |
Prices on the site include VAT for EU addresses. For the UK, Switzerland and Norway they do not include import duty or local VAT, which the carrier collects from you on delivery. Better that is clear here than a surprise on the doorstep.
Every pair of sunglasses costs more than €80,00 on its own, so in practice shipping is free on any order with a frame in it. The flat rate applies to pouches, cloths and chains ordered alone.
Each frame arrives in its hard case or pouch with a cloth, inside a recycled card box with paper padding. No plastic, no printed tissue, nothing with a name on it. If a parcel arrives damaged, photograph it before opening it fully and send us the picture with your order reference.
You have 30 days from delivery to send back anything you do not want, for any reason. That is longer than the 14 days EU law gives you.
The frame needs to be unworn, unscratched and in its case with the cloth. Trying it on in front of a mirror is fine; a weekend at the beach is not. Cloths and pouches can only come back unopened.
There is no separate exchange process because it would be slower than the alternative: return the first, order the second. If you only need a different frame size, tell us and we will hold one in the new size until yours arrives.
Every frame is worn by six people for a month before it is listed. On the strength of that, we guarantee its hinges and lens coatings for 2 years from purchase: if a hinge loosens beyond adjustment, seizes or snaps, or if a mirror, anti-reflective or hydrophobic coating peels, lifts or crazes, we repair it where we can and replace it where we cannot, and we pay postage both ways.
Covered: hinges and hinge screws, spring mechanisms, nose-pad arms, and every lens coating.
Not covered: scratches on lenses from use, acetate that has loosened in heat, steel that has been bent, chipped acetate tips, plating worn by salt water and sun cream, perished silicone nose pads or chain loops, and loss. Those are the materials doing what the product page said they would do. Most of them we will still repair at cost - ask.
We do not ask for a receipt if the frame is clearly ours. Tell us roughly when you bought it and what happened; start a claim at hello@shadeandsiesta.com with a photograph.
Separately from the guarantee: if a frame has loosened, slid or gone out of true, post it to us and we will re-set the temples, adjust the nose pads and tighten the screws, and post it back, at no charge, however old it is. This is a service, not a warranty term, and it is one of the main things our email inbox is for.
If something arrives with a fault or damaged in transit, we pay the postage both ways and replace it. A photograph is usually enough and we will say if it is not.
Nothing on this page reduces your rights under EU or Italian consumer law, including the 14-day right of withdrawal and the two-year legal guarantee of conformity. Our 30 days and 2 years are in addition to those, not instead of them.